Terms & Conditions

Website

a) Site: This website [https://www.petshore.co.nz] (the Website) is operated by Pet Shore Trading Limited.

b) Agreement to be Bound: These membership terms and website terms of use (Terms) and our Privacy Policy apply to all users of our Website, whether as a Member or a visitor. 

c) Not Agree: If you do not agree to be bound by these Terms and the Privacy Policy, you must stop browsing, accessing, or using the Website.

Defined Words

In these Terms, the following words have these meanings:

Affiliated Website: Any website (other than the Website) owned or operated by Pet Shore Trading Limited.

Content: Any software, data, information, picture, graphics, and other materials published or made available on the Website, including all third-party content and User Generated Content.

Delivery: Providing the Products set out in a product order to you or leaving them at the specified location in the product order, or where a signature is required, obtaining a signature from a person at the relevant site.

GST: Goods and services tax as set out in the Goods and Services Tax Act 1985.

Member: A user that has completed our registration process and created an account while they maintain that account.

Product: Goods and/or services offered by us through the Website or Affiliated Websites.

Unacceptable: Anything defamatory, harmful, offensive, upsetting, obscene, inappropriate, false, misleading, unsuitable for persons under 18, or otherwise unacceptable to us.

User: Any user of the Website who is not a Member.

User Generated Content: Any information and materials uploaded or generated by Users and/or Members (which may include you).

We, us, our, Website: Refers to Pet Shore Trading Limited.

You, your: Refers to you, the user or Member.

Conduct of Users

By accessing and using the Website or any Affiliated Website, whether as a User or Member, you acknowledge and agree that you will not:

• Post or transmit any Content that is or may be considered Unacceptable;
• Abuse, harass, stalk, threaten, or violate the rights of others (such as privacy rights);
• Post or transmit Content that infringes any intellectual property rights;
• Access or impersonate another account without authority;
• Manipulate or access any part of the Website or Affiliated Website without authority, or post any harmful software (e.g., viruses);
• Commit or encourage a criminal offence, or violate any applicable law;
• Transmit unsolicited promotional materials, unless expressly authorised by us;
• Engage in any other conduct that breaches these Terms.

 Membership Specific Terms

a) Members: Clauses 4 and 5 apply to your use of the Website as a Member. If you are not a Member, these clauses do not apply.

b) Registering: To become a Member, you must complete the online registration form and create a login and password. By registering, you confirm your eligibility and agree to these Terms, including the Privacy Policy. We reserve the right to reject any membership application.

c) Details: You must ensure that the information you provide during registration is current, complete, and accurate. If details change, you agree to update them promptly.

d) User ID and Password: You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately if you suspect unauthorised use. You indemnify us for any reliance on unauthorised use of your account.

e) Communications: By registering, you agree to receive communications about our Products and Website features. You may opt-out of these communications by:

• Using the unsubscribe link in emails, or
• Following instructions in mobile text messages.

f) User Generated Content: We reserve the right to monitor, edit, or remove any User Generated Content that is deemed Unacceptable.

g) Warranties: You warrant that you own or have the rights to submit any content and that it is not Unacceptable. You grant us a non-exclusive, worldwide license to use and republish such content.

h) Termination: We may terminate your membership at any time for violation of these Terms.

Prices and Payment

a) Prices: Prices displayed on the Website are in New Zealand dollars. We reserve the right to change prices at any time.

b) GST: Unless otherwise stated, all prices include GST.

c) Payment Method: You must pay for Products with a valid payment method (debit card, credit card, or other available methods). You are liable for any additional charges or defaults.

d) Payment Processing: Payments are processed by a third-party service provider, and we share personal information with them to complete the transaction, in line with our Privacy Policy.

e) Payment Information: You may choose to store payment details for future transactions. If not stored, you will need to provide these details for each purchase.

Delivery

a) Delivery Address: Products are only delivered to physical addresses in New Zealand. We do not deliver to PO boxes.

b) Loss or Damage: We bear the risk of loss or damage to Products until they are delivered to you.

c) Non-Delivery: If Products are lost or damaged, we will refund or resupply them.

d) Signature Required: If a signature is required and you are unavailable, additional fees may apply for re-delivery.

e) Exclusion of Liability: We are not liable for delivery delays or issues beyond our control, and delivery times are estimates only.

Products and Returns

Please refer to our Refund and Return Policy for detailed information on returns, refunds, and exchanges.

Disclaimer, Limitation of Liability, Indemnity, and Warranties

a) Updates: We reserve the right to update any information on the Website.

b) Exclusion of Liability: To the maximum extent permitted by law, we are not responsible for any loss or damage arising from your use of the Website or its content.

c) Indemnity: You agree to indemnify us for any claims arising from your breach of these Terms.

d) Warranties: Our obligations under the Consumer Guarantees Act 1993 (CGA) apply unless Products are purchased for business purposes, in which case the CGA does not apply.

Linked Sites

a) Third Parties: The Website may contain links to third-party websites for your convenience. These Linked Sites are not operated or controlled by us.

b) Liability: We are not responsible for any loss or damage from accessing or using Linked Sites.

c) No Approval: Links to third-party websites do not imply endorsement by us.

General

a) Suspension and Termination: We may suspend or terminate your access to the Website for violating these Terms.

b) Amendments: We reserve the right to change these Terms or the Privacy Policy at any time. By continuing to access the Website, you agree to the updated Terms.

c) Law: These Terms are governed by New Zealand law, and disputes will be resolved in New Zealand courts.

d) Contact: If you have any questions about the Website or these Terms, contact us at:

• Email: support@petshore.co.nz