Privacy Policy

Pet Shore Trading Limited Privacy Policy

This Privacy Policy was last updated on 25th Sep 2024.

1) Purpose

a) Policy: Pet Shore Trading Limited (We, Us, Our) privacy policy (Privacy Policy) applies to all users of this website [https://www.petshore.co.nz] (the Website) and should be read in conjunction with the Membership Terms and Website Terms of Use.

b) Purpose: The purpose of this Privacy Policy is to let users of the Website know when we collect personal data and what we do with it. We do not use, share or transfer personal data except as set out in this Privacy Policy. When we talk about “personal data,” we are referring to information that identifies you as an individual or relates to an identifiable individual.

c) Defined Terms: Where a defined term is used in this Privacy Policy but is not defined herein, such term will have the meaning given in the Membership Terms and Website Terms of Use.

2) Data Collection

a) No Disclosure Required: The Website can be viewed without the need for you to disclose any personal information to us.

b) Types of Data We Collect: We may collect, store, and use the following types of data about you from the Website:

Personal data provided by you at the time of subscribing as a Member, which includes, but is not limited to, your name, address, email address, information about your pet (e.g., name, breed, medical info, activity level, preferences), payment details, and any other personal information you provide through your dealings with us.

Aggregate technical information that tracks traffic to the Website, including device identifier, server address, IP address, domain, platform, browser versions, users’ search terms, pages accessed, clicked links, visit dates and times, and other technical data about your Website use.

c) Sources of Data Collection: We may collect and hold personal data about you from the following sources:

You, when filling in the registration form to subscribe as a Member.

Indirectly, through your use of the Website (including automated technologies).

Your interactions with our administrators by telephone or email.

Through cookies (see clause 5 below) and Google Analytics (see clause 5.4 below).

Information provided by third parties authorised by you.

d) Services Unavailable: Failure to provide necessary personal information may result in certain services on this Website or affiliated websites being unavailable to you.

e) Changes: Members can access and update their details (name, email address, password, credit card info) through their subscription account.

3) Disclosures of Your Data

a) Disclosure: We will not disclose personal data we hold about you to any third party except as set out in this clause 3.

b) Service Providers: We work with third-party service providers who offer hosting, maintenance, backup, storage, infrastructure, payment processing, logistics, delivery, analysis, and marketing services for us. These providers may require access to your information to perform services on our behalf. They do so under strict instructions, complying with policies designed to protect your data. Some of these service providers may be located in countries outside New Zealand.

c) Employees and Related Companies: Our employees handling order processing, delivery, and customer support may access your information to fulfil orders and provide services.

d) Legal Obligations: We may share your information with third parties in exceptional circumstances if we believe it is necessary to:

Comply with applicable laws, regulations, legal processes, or governmental requests.

Enforce our agreements, policies, and terms.

Protect intellectual property rights.

Safeguard the security or integrity of the Website and our services.

Protect us, you, or the public from harm or illegal activities.

e) Sale of Business: If we propose selling the business or any of its assets, your personal data may be provided as part of a database to a prospective buyer, solely for the purposes of evaluating the purchase. Should the business or a part of it be sold, personal data held by Pet Shore Limited may be transferred to the buyer.

4) Use of Your Data

a) We process and use the data we collect for the following purposes:

To store your personal data on our system and contact you as needed, including:

i. To enable your access and use of our Website;

ii. Obtain feedback on products you have purchased;

iii. Send periodic emails or mobile text messages you have subscribed to;

iv. As part of processing transactions when you order a product from our Website;

v. Respond to any queries or comments you have sent us;

vi. Investigate any complaints regarding misuse of the Website or its functionality.

To manage and verify your access to our Website, assisting with user ID or password recovery.

To prepopulate forms during your transactions on our Website or affiliated websites.

To assist with processing payments for subscriptions and purchases, including offering the option to save payment details for future use (by selecting the “Remember details for next time” option). If not selected, you will need to re-enter your details with each purchase.

To monitor, develop, and improve the Website, ensuring its content is relevant and engaging.

To update and maintain our records, including tracking access to our systems.

We may anonymize data for analytical purposes, ensuring that personal identifiers are removed to assess website usage and product trends.

For any other use authorized by you.

5) Cookies and Tracking

a) Cookies: We may use cookies, tracking pixels, and related technologies to identify your device (computer, smartphone, etc.) for better functionality and tracking purposes.

b) Usage: We may use cookies and related technologies to:

Track Website traffic patterns, including pages visited, time spent, and referring URLs.

Ensure advertising is shown to the appropriate audience, controlling the frequency of certain ads.

Allow you to remain logged in for member-only areas of the Website without re-entering credentials.

Serve targeted ads on our Website or other sites based on your preferences.

c) Turn-off: Most browsers accept cookies by default, but you can change these settings. Check the “Help” menu of your browser for guidance on changing cookie preferences. While you do not need cookies to use the Website, disabling them might impact your experience, especially with customizable functions.

d) Google Analytics: We use Google Analytics to track traffic, collect aggregated data about Website visits, and understand usage patterns. This data includes page views, unique visitors, session duration, and entry/exit points. Google Analytics collects this data using cookies but does not store personally identifiable information. For Google Analytics’ privacy policy, please refer here.

6) Linking and Third-Party Websites

a) Linked Sites: The Website may contain links to third-party websites (“Linked Sites”) for your convenience. The inclusion of these links does not imply endorsement by Pet Shore Trading Limited. We are not responsible for the privacy practices of Linked Sites and recommend reviewing their privacy policies before sharing any personal data.

7) Opting In and Out

a) Changes: If we plan to use or disclose your personal data in a way not outlined in this Privacy Policy, you will be given the option to: